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STORE POLICY

CUSTOMER CARE

At TheDripHub, we are committed to providing you with exceptional customer service. If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us.

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Contact Us

 

Email Support:
For inquiries related to orders, products, or general questions, please email us at [thexdripxhub@gmail.com]. We strive to respond within 24-48 hours.

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Live Chat:
Visit our website to use our live chat feature for immediate assistance during business hours.

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Order Inquiries

For questions about your order, including tracking, changes, or cancellations:

  • Please provide your order number and the email associated with the order.

  • We will do our best to assist you promptly.

 

Returns and Exchanges

We want you to love your purchase! If you need to return or exchange an item, please follow these steps:

  1. Contact our customer care team within 2 days of receiving your order.

  2. Ensure the item is unused, in its original packaging, and includes all tags.

  3. We will provide you with instructions for returning the item.

 

FAQs

Check out our Frequently Asked Questions section on our website for quick answers to common inquiries regarding:

  • Shipping and delivery

  • Sizing and product information

  • Payment options

  • Returns and exchanges

 

Feedback

Your feedback is important to us! If you have any suggestions or comments about your experience, please let us know. We are always looking to improve our services and offerings.

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Thank you for choosing TheDripHub!

PRIVACY & SAFETY

At TheDripHub, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

 

1. Information We Collect

Personal Information:
When you make a purchase or create an account, we may collect personal information, including but not limited to:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (processed securely)

Non-Personal Information:
We may also collect non-personal information, such as:

  • Browser type

  • Device type

  • IP address

  • Pages visited

  • Time spent on the website

  • Referring URL

 

2. How We Use Your Information

We use your information for various purposes, including:

  • Processing and fulfilling your orders

  • Communicating with you about your orders and inquiries

  • Personalizing your shopping experience

  • Improving our website and services

  • Analyzing website usage to enhance user experience

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3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • To trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies), as long as those parties agree to keep this information confidential.

  • To comply with legal obligations, respond to legal requests, or protect our rights and safety.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic and understand user preferences. You can choose to accept or decline cookies through your browser settings.

 

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of any inaccurate or incomplete information.

  • Request deletion of your personal data, subject to certain exceptions.

  • Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

 

6. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

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TheDripHub
thexdripxhub@gmail.com

PAYMENT METHODS

  • Credit / Debit Cards

  • Net banking

  • UPI

  • PAYPAL

  • Offline Payments

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